Speakers

SoTeC has built a reputation over the past thirteen years for providing an environment for knowledgeable and interesting speakers to share their ideas and experience. The SoTeC 2013 Speaker Committee is dedicated to finding speakers who can cover a variety of technical, personal and leadership topics in an interactive and entertaining manner. Below you will find more information on the speakers and topics already confirmed for SoTeC 2013. Check back often a the speaker slate continues to grow!

Keynote Speakers


SoTeC 2013 Speakers & Panelists

Project Management/ Business Analysis

Quality Assurance/ITIL Track

SMAC – Social, Mobility, Analytics & Cloud

Personal Development / Social Networking

Panels


SPEAKER BIOS



Shawna Cullinan
Sr. Program Manager for Live Nation

Epic Program Management: How to eat an elephant (and stay lean!)

ABSTRACT:
What happens when a company has an epic vision? A vision that involves millions of dollars, over 500 people, 35 development teams and a hard deliverable date…and they want to be agile? This workshop will unveil how Ticketmaster delivered an industry-changing project while staying lean, using Scrum. We will discuss the challenges, criticism and how the teams pulled it all together.

  • Breaking down an epic product vision in to multiple co-located teams
  • Understanding and communicating vision and project changes across the organization (steering an ocean liner)
  • Prioritization and sizing
  • Managing Scope and change
  • Bug triage

PROFILE:
Shawna Cullinan is a Sr. Program Manager for Live Nation. She serves as internal Scrum Trainer, Coach and enthusiast. Shawna has 13 years of IT experience focusing primarily on project and product management of complex software projects. She has received both ScrumMaster Certification (CSM) and Scrum Product Owner Certification (CSPO) and remains active in the agile community. She has previously worked as Interactive Director for E! Online, Director of Project Management at The LA Times, and Product Manager of Emerging Technology at Tribune Company.
Live Nation Entertainment is the world’s leading live entertainment and ecommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Artist Nation and Live Nation Network.




Dr. Lance B. Eliot
VP Information Technology – AccentCare, Incorporated

Crucial Do’s and Don’ts of an IT PMO

ABSTRACT:
Starting an IT Project Management Office (PMO) and keeping it fresh can be tricky and requires some savvy insights about how to best achieve success with an IT PMO. Having established IT PMO’s and successfully run them, IT senior executive Dr. Lance Eliot will identify some of the do’s and don’ts of IT PMO adoption, and offer insights to those considering starting an IT PMO or those that are desirous of reinvigorating an existing IT PMO. Practical real-world examples will be given to illustrate and highlight the points presented. Topics to be covered include:

  • Rationale for having an IT PMO
  • Critical Success Factors for a Sustainable IT PMO
  • Top Do’s of an IT PMO and How to Attain Them
  • Top Don’ts of an IT PMO and How to Mitigate Them
  • The Future of the IT PMO
  • Next steps

PROFILE:
Dr. Lance B. Eliot is a senior IT executive with over 20 years of industry experience, and a thought leader in many areas of the innovative use of Information Technology for business. The published author of over 200 article and author/co-author of several textbooks, he previously served on the faculties of USC and UCLA. His Southern California radio show Technotrends was also aired on American Airlines and he has made appearances on CNN and other TV/Cable news shows. Known for his captivating speaking style, he has been an invited speaker and panelist at many IT industry events. He previously served on the Board of the Society for Information Management (SIM), a global professional association of CIO’s and CTO’s.




Mark Layton
MBA, PMP, CST, SCPM CEO and Founder Platinum Edge

Agile Estimation: Faster, Easier and More Accurate

ABSTRACT:
Attendees will leave this session with a concrete model for using actual team performance to predict future team performance in way that allows informed decisions to be made at the beginning, not the end, of the project.

Traditional requirement estimation techniques are a frustrating combination of wild guesses and false precision. While estimates are given down to the exact hour of effort, the accuracy of those predictions vary wildly and provide no opportunity to self-correct based on actual performance. This inaccuracy problem is then intentionally masked by an even more inefficient tool—contingency reserve. In this session, the speaker will show how using agile estimation techniques are faster, easier, more informed, more honest, and ultimately, more accurate than guessing to the hour how long tasks months in the future will take to complete.

PROFILE:
Mark C. Layton, known globally as Mr. Agile®, is an organizational strategist and PMI certification instructor with over 20 years in the project/program management field. He is the Los Angeles chair for the Agile Leadership Network and is the founder of Platinum Edge, Inc.—an organizational improvement company that supports businesses making the Waterfall-to-Agile transition.
Prior to founding Platinum Edge in 2001, Mark developed his expertise as a consulting firm executive, program management coach, and in-the-trenches project leader. He also spent 11 years as a Cryptographic Specialist for the US Air Force, where he earned both Commendation and Achievement medals for his accomplishments.
Mark holds MBAs from the University of California, Los Angeles, and the National University of Singapore; a B.Sc. (summa cum laude) in Behavioral Science from University of La Verne; and an A.S. in Electronic Systems from the Air Force’s Air College. He is also a Distinguished Graduate of the Air Force’s Leadership School, a certified Project Management Professional (PMP), a Certified Scrum Trainer (CST), and a recipient of Stanford University’s advanced project management certification (SCPM).
Mark is the author of Wiley & Sons “Agile Project Management for Dummies” series and is a frequent speaker on Lean, Scrum, XP and other agile solutions.




Alicia R. McLain
CareFusion

Agile practices, the key to building high performing teams

ABSTRACT:
High performing teams don’t happen ‘auto-magically’. It takes a ‘nuanced’ leadership style, consistency, persistence, patience, a structured approach and support to create the team culture necessary to bring the most out of people.

Come take a journey through the steps to building high performing teams; understand the important elements that contribute to building and sustaining high performing teams.

PROFILE:

  • Manager, Program Management Operations at CareFusion in Hosted Solutions, part of the Enterprise Solutions Division.
  • 20+ years in IT and Software Development
  • Certified as a Scrum Master and Product Owner since August 2006. Practicing Scrum Master, Trainer and Coach. Organizational Change Specialist in Agile/Scrum for Software Development.
  • LinkedIn: http://www.linkedin.com/in/aliciarmclain

Agile:

  • Agile/Scrum Implementations:
  • At Tapestry Solutions, a start up styled company with 300 employees, 100 in development.
  • The other at CareFusion, 300 employees in development (including distributed teams) and an FDA regulated environment.
  • PMI-SD Agile Chapter Engagement Representative
  • XP San Diego, Board of Advisors – 1st Annual San Diego Agile Excellence Awards
  • Contributor to the latest book by Mike Cohn – ‘Succeeding with Agile’

Speaking Engagements:
PMI San Diego Local Chapter Events – Multiple sessions with varied audience sizes. My series ‘The Agile PM’.
Trainer/Facilitator, DSA National Conference F/W ‘03 – Audience size 1300
Int’l Speaker – Trainer, AKA Leadership Conference – San Juan Puerto Rico ’01, Las Vegas Nevada ‘03 – Audience sizes 200- 500

Education:
Masters of Arts, Organizational Leadership | emphasis on strategic management. Chapman University
Bachelors of Science, Business Administration – Information & Decision Systems | SDSU

Certifications:
Certified PMP (Project Management Professional), February 2011
Certified Scrum Master, Agile Alliance (Los Angeles) ‘06
Certified Scrum Product Owner, Agile Alliance (Boston, Schwaber/Cohn) ‘07
Certified Trainer, Diversity & Conflict Resolution/Workplace Mediation ‘03 bio available:
http://www.mediationworks.com/mti/cts/ctbiopage.html?ID=601




Craig D. Wilson
MS, PMP, CSM, IT Management Consultant – Matincor, Inc.

The Agile Enterprise; A View From The Captain’s Chair

ABSTRACT:
Agile papers and presentations are almost always from the practitioner’s perspective. Even discussions of “Scrum of Scrums” and scaled Agile are focused on the practitioner’s point of view. But what do executives see when they look at Agile? Executives commonly ask “what will I get, when will I get it, and what will it cost me?” – and they want to know now. These questions seem to be the antithesis of the principles of Agile which are more focused on defining items at the latest possible point in time. Enterprises have built organizational structures around silos of practice including business analysis, project management, development, and QA. Agile teams want Product Owners, Scrum Masters, and cross-functional teams. Executives want strong program governance with stage gates to measure progress. Agile teams feel exhaustive reporting and governance are not “lean” and have no place in the new world. How do we bring these two seemingly opposing camps together and form an effective collaboration between Agile practitioners and executive management?

PROFILE:
Craig D. Wilson is an Information Technology management consultant helping organizations apply Agile/Lean principles to more effectively manage people, projects, and processes. Before establishing his consulting practice, he spent more than a dozen years at senior and executive level IT management positions in a broad variety of industries including banking, entertainment, health care, and relocation services. As a consultant, he has also served clients in the insurance and financial services industries.

As a project manager and PMO Director, Craig has been responsible for hundreds of projects managing teams that range in size from a half dozen members to well over 100. These projects have involved custom software development, commercial package integration, infrastructure design and deployment, data telecommunications, operations, and production services.

Craig is a frequent speaker on management practices and development methodologies. For more information please visit www.matincor.com.




Mark Galligan
Sr. Director Data Center Operations, First American Financial

Getting in Gear with the Service Catalog

ABSTRACT:
A “real world” example of how an actionable Service Catalog can dramatically improve IT operational effectiveness and efficiency, customer satisfaction and accelerate the adoption of IT Service Management in a Company’s culture. It will walk through:

  • Current Challenges
  • An approach to the Service Catalog
  • Mapping out what you really do
  • An example of an actionable Service Catalog
  • Tracking progress
  • Integrations with other Company services
  • Before and After comparison

PROFILE:
Forthcoming


Dr. Magdy Hanna
CEO, International Institute of Software Testing

Designing and Executing Tests in Agile Projects

ABSTRACT:
The fast pace and the iterative nature of agile projects sometimes have a negative impact on the quality of testing and thoroughness of testing Most testing is typically done in an ad hoc and exploratory manner. In fact, in most agile projects, the process of “designing” tests does not even exist. The result is always much lower test coverage. No one can argue that the quality of a release is only as good as the quality of the tests being executed on the release. Agile teams need to realize that testing must be done in a very structured and disciplined manner. This presentation deals with the time constraints imposed by the agile development methods through a test design and test execution process that guarantees the highest level of both requirement coverage and code coverage. Dr. Hanna will provide an overview of the phases of the agile test process and the agile risk-based testing model.

PROFILE:
Dr. Magdy Hanna is a recognized educator, speaker and consultant in several areas of software engineering. His distinguished seminars on various topics have been highly rated by software professionals. His experience with software goes back to the mid 1970′s, when he worked as a developer at the NCR Center and the American University in Cairo , Egypt . Over the last thirty-five years, Dr. Hanna has worked in all aspects and capacities of software projects and processes. He has trained over 50,000 professionals around the world over the last 20 years. His passion and enthusiasm for testing, process improvement, and software engineering are contagious.

Dr. Hanna is Founder, CEO, and Chairman of several organizations:

  • International Institute for Software Testing (www.iist.org), leading educational and professional development organization that provides education-based certifications to software test and quality professionals around the world. Dr. Hanna serves as the Chairman of Advisory Board for the Certified Software Test Professional (CSTP) and the Certified Test Manager (CTM) credentials.
  • International Institute for Software Process (www.spinstitute.org), leading professional development organization that provides education-based certifications to software process improvement professionals around the world. Dr. Hanna serves as the Chairman of Advisory Board for the International Software Process Improvement Certification (ISPIC).
  • International Conference on Practical Software Quality and Testing, (www.PSQTconference.com).
  • International Conference on Software Process Improvement, (www.icspi.com).
  • RommanaT Software (www.Rommanasoftware.com). In this role, he is the Chief Architect of an Integrated Software Lifecycle Management System.

Dr. Hanna also served as Editor-in-Chief of the Journal of Software Test Professionals, a publication of the International Institute for Software Testing, now the Bug Free Zone (www.iist.org/bugfreezone). As a professor of Software Engineering at the University of St. Thomas , he taught graduate courses on several software engineering topics with emphasis on practical software quality techniques. He consults with companies to define and improve their software processes using disciplined software engineering approaches.

Dr. Hanna developed new approaches and methods in software engineering including the Scenario-Based Development and Testing (SBDT), Requirement-Based Project Management (RBPM), Software Quality Engineering Methodology (SQEngineer), the Unified Data Model (UDM), and the Data-Driven Object Model ( DOM ). Dr. Hanna and his instructors conduct hundreds of free online webinars each year.

Dr. Hanna holds a PhD and a Masters Degree in Computer and Information Sciences from the University of Minnesota. Also, he has a Masters in Operations Research from Cairo University and B. Sc. in Petroleum Engineering from Suez Canal University, Egypt.




Kevin Harger Jones
Solutions Architect for Microsoft’s OpsCon Practice

Use ISO 20000:2011 to Lead Your ITSM Implementation

ABSTRACT:
This session will take an on-the-ground approach as to how we can use ISO 20000 to deliver customer value and service excellence. Attendees will learn how ISO 20000:2011 supports existing ITSM activities as well as how it can drive future implementations. At its heart, this ISO standard creates an auditing methodology, calling out the specific artifacts required for compliance. Think of it as a pilot’s checklist, preparing us to provide the maximum value with the least amount of waste. Even if your customer does not want ISO certification, this standard gives them the kind of control needed to become more nimble and responsive. By attending this session, you will be at the vanguard of providing the innovation today that will become tomorrow’s SOP. So join us for this seminar so you can speak intelligently to your customers on the benefits of this advanced standard.

PROFILE:
Kevin has worked in IT for over 25 years and has dedicated his career to ITSM since 2001. Working first as an independent consultant with his own company and now as a Solutions Architect for Microsoft’s OpsCon Practice, Kevin spends his time designing ITSM solutions for his customers in the private, public and defense sectors. Traditionally, Kevin has spent about 25% of his time in training, lecturing and speaking and the other 75% as a designer and implementer of ITSM solutions.

Kevin holds the ITIL v2 Service Manager, the ITIL v3 Expert, the ISO 20000 Consultant/Manager, PMP and the ISO 27000 Foundations certifications and is acknowledged as an EXIN Accredited Trainer for ITIL and ISO courses. He also has a Masters of International Management from the American Graduate School of International Management. He also founded the Greater Los Angeles itSMF-USA LIG on a dark and stormy night in Culver City way back in 2005.




Roc Paez
Sr. Consultant/Instructor for HP Education Services

Change Management: The Secrets to Success

ABSTRACT:
Change management is the most controversial process in all of ITIL, creating more challenges and heartache than any other process. Why? Because it is the most misunderstood and incorrectly implemented of all the processes. The session will properly position the change management process, highlight critical success factors and key performance indicators, and offer real-world suggestions for making change management work for your organization. Come learn from the experiences of customers who struggled with change management initially but were able to turn things around and make change management a key capability of their IT organizations.

PROFILE:
Roc Paez has worked in the IT industry for twenty-seven years, the last twenty with Hewlett Packard. He currently delivers all courses in the ITSM curriculum and consults with customers in their implementation of ITIL and ITSM concepts. Roc’s past experiences include system and network administration, service desk analyst, course development, and education account manager.



Lezlie Peterson
Sun America

Managing Testing Lifecycle in a Financial Environment

ABSTRACT:
This presentation will discuss how AIG has deployed Testing practice for the global management lifecycle – a critical business process where coherent management of thousands of requirements and test cases can be shared in real time. Attendees will learn how to estimate testing effort, manage testing deliverables, manage defect exchange and measure software quality.
Join this session to gain insight into how to deploy Testing practice in a multi-national organization, and an how automation initiative helped to achieve a maximum return on investment.

PROFILE:
Forthcoming




Lana Shkilnik
Director of Quality Assurance, Sun America

Managing Testing Lifecycle in a Financial Environment

ABSTRACT:
This presentation will discuss how AIG has deployed Testing practice for the global management lifecycle – a critical business process where coherent management of thousands of requirements and test cases can be shared in real time. Attendees will learn how to estimate testing effort, manage testing deliverables, manage defect exchange and measure software quality.
Join this session to gain insight into how to deploy Testing practice in a multi-national organization, and an how automation initiative helped to achieve a maximum return on investment.

PROFILE:
Lana has been a member of AIG team since 2001. As Quality Assurance Director, Lana works closely with the customers and IT departments to promote continuous improvements to keep AIG one of the top in the industry. Lana is responsible for planning and directing quality assurance policies, programs, and initiatives to ensure quality standards are met. She relies on her 19 years of extensive experience in the field and wide degree of creativity to plan and accomplish QA goals.




Galen Gruman
Executive Editor, InfoWorld

Welcome to the Permanent Wild West of Technology

ABSTRACT:
When the workplace was a contained, separate environment at the personnel, physical, and technological levels, providing IT and securing digital information was hard enough. The workplace no longer such a firewalled, closed system. We all know about the bring-your-own trend, the use of outsourcing and cloud-sourcing to distribute the data center, the increased use of contractor and temp workers for what employees used to do, and the increased expectation of working anywhere and everywhere. These trends are only magnifying, and the emerging Internet of things will take this federated heterogeneity even further, making today’s assumptions about control, management, and context largely irrelevant. IT is entering a brave new world, and this presentation describes that new world and suggests some early-stage thinking about how to adapt to it.

PROFILE:
Galen Gruman is Executive Editor for news and features at the IT-oriented Web site InfoWorld.com. He has covered technology and business issues for more than 20 years as a writer and editor for IEEE Software, Macworld, CIO, M-Business, Computerworld, and InfoWorld.




Wayne Haubner
Vice President Development – ADP

Responsive Design, a Strategic Cornerstone to Innovation

ABSTRACT:
Tablets and smartphones…they are ubiquitous devices in our everyday lives. They are also emerging into the worlds of business and enterprise with assumptions of accessibility anywhere, anytime and in any format. Our current cloud-based solutions are ill prepared to support the complexities of this mobile environment. We can no longer assume a fixed screen desktop is the primary viewing device. With that premise in mind, we’ll explore how responsive design adapts to our environments and changes the mind set of traditional work force making location irrelevant. Responsive design provides a simple and powerful approach that not only transcends the desktop computer; it also travels with the end-user to places we can only imagine.
Please join Wayne as we discuss:

  • Background & philosophy of responsive design
  • Using persona to identify unique needs of the client
  • Design principals and techniques
  • Best practices
  • Emerging Trends

PROFILE:
Wayne Haubner joined ADP in 2011. Wayne leads the development efforts for ADP’s SmartCompliance product suite. Prior to joining ADP, Wayne was the VP of Development and Chief Architect at SAP where he was responsible for the development of next generation on-demand solutions for large enterprise clients. Wayne has over 20 years experience of building software and solving the unique needs of global, national and small business enterprises with adaptive cloud based solutions.
When taking a break from his first passion (delivering cool products to our clients), Wayne spends some time on his 2nd passion (sailing). Wayne recently completed the Marion Bermuda Race sailing 600 nautical miles offshore from New England to Bermuda.




Hasan Hboubati
Director of IT at Rouse Asset Services

Big Data – The Next BIG Thing

ABSTRACT:
Big data is everywhere. We are surrounded by and have access to ever increasing and mind boggling volumes of data. There is an incredible opportunity to gain insights and identify trends not only to bring value and gain a competitive advantage, but also to learn about ourselves and our collective human culture.

PROFILE:
Hasan Hboubati is currently the Director of IT at Rouse Asset Services in Beverly Hills, CA. Hasan has a BS degree in Computer Science from the University of Central Florida and an MBA from Webster University with focus on Management of information systems. In his 15+ years of IT experience Hasan covered all aspect of the SDLC from business analysis to coding to delivery and support. Hasan is passionate about new ideas (like big data) that will have a significant social impact and will help us learn more about ourselves. Hasan currently works and lives in the LA area.




Dr. John Mooney
Pepperdine University

Realizing Business Benefits from Cloud Computing

ABSTRACT:
The distinguishing characteristic of the digital economy is speed. The accelerating pace of business processes and information exchange is creating ever higher expectations for faster delivery of IT-based capabilities. Historically, speed has not been the trademark of IT units or the nature of IT projects. Enter cloud computing. In our research at MIT’s Center for IS Research, we have found a growing number of companies are using cloud services to reduce the time to deploy new capabilities and augment existing systems. We sense that a significant shift to cloud computing is inevitable. However, it is clear that some companies are better positioned to derive business benefits from cloud computing. In this presentation, Dr. Mooney share the insights derived from his research on forty early adopters of cloud computing, and will offer his views on the management imperatives for realizing business benefits from cloud computing.

PROFILE:
Dr. John Mooney is Associate Professor of Information Systems and Technology Management and Department Chair for Strategy, Information Systems and Decision Sciences at the Graziadio School of Business and Management, Pepperdine University. He is also a Research Affiliate at the MIT Sloan Center for Information Systems Research, and a Research Fellow at the Irish Centre for Cloud Computing and Commerce. He serves as a founding Non-Executive Director of RealExPayments. He is an active member of the editorial boards of MISQ Executive, the eService Journal, the Journal of Strategic Information Systems, and the Journal of Global Responsibility. Dr. Mooney holds a BS in Computer Science and a Master in Management Science both from University College Dublin, and a Ph.D. in Information Systems from UC Irvine. His current research interests include cloud computing, IT-enabled business innovation, and business executive responsibilities for IT management. He consults to senior management on IT-enabled innovation, information management, and IT management, and has been honored with a number of teaching, research and service awards. John is married to Dr. Angela Tripoli, who coaches executives and professionals through life and career transitions. They are blessed with one daughter, whose passion is ballet. John volunteers his time at St. Thomas More Catholic Parish, building props and backstage crew at Maple Ballet Conservatory, and as a “Trail Boss” and “Land Steward” at the Irvine Ranch Natural Landmarks.




Kevin S. Parikh
Global CEO Avasant

Leveraging SMAC to transform businesses and enhance customer experience

ABSTRACT:
As businesses increasingly look towards innovative methods for improving customer experiences, SMAC (Social, Mobility, Analytics and Cloud) provide them with unique opportunities to engage with, and deliver enhanced value to, their customers. Social networking has enabled businesses to communicate and collaborate seamlessly with their customers. Through mobility services, customers now have ubiquitous access to business applications and decision support information that improve their business agility. Analytics has turned information into insights and has helped businesses know their customers and their preferences. Cloud is reshaping traditional business models to cater to a variety of customer needs. These next wave of forces are helping businesses transform themselves and service customers in ways that were thought improbable in the past.

In this session, Kevin will illustrate through specific case studies, how these forces have moved beyond the rhetoric and are establishing credibility as enablers of enhanced customer experience.

PROFILE:
Kevin Parikh is the Global CEO and Sr. Partner of Avasant. Prior to joining Avasant, Mr. Parikh led the Global IT Sourcing practice for Gartner Consulting. Mr. Parikh specializes in IT and business process (BP) outsourcing, contract and service-level negotiations, joint ventures, captive centers, strategic management, business risk evaluation and software licensing. His practice engages in both nearshore and offshore sourcing solutions. Mr. Parikh is based in Los Angeles, California.

Over his career, Mr. Parikh has been involved in more than 350 IT sourcing and business transactions. These deals have ranged from US$20 million to US$2.5 billion, involving major Tier 1 and Tier 2 service providers.

Mr. Parikh has also worked closely in support of government clients that seek to increase foreign direct investment (FDI). In this regard, he works on a global basis with the World Bank, the Rockefeller Foundation, the U.S. Government, and other United Nations funded and driven projects. As an attorney by training, he specializes in negotiating complex and global transactions where he works toward bridging the gaps between legal counsel and business team objectives.

He also was a U.S. Presidential appointee in the Clinton Administration for the One America Commission.

Mr. Parikh received a bachelor’s degree from the University of California, Davis, in economics and political science and his Juris Doctor from American University. Mr. Parikh also completed his tenure as a California Senate Fellow in 1993.




Neal Schaffer
President, Maximize Social Business

Social Media for Information Technology in 2014: What You Need to Know

ABSTRACT:
As social media becomes a mainstream tool that is used throughout your organization, what will the role of the Information Technology department become? This session will look at the advent of a new form of “social business,” the internal conversations that IT professionals will more and more become a part of, and those areas where IT departments can most contribute to the social media programs of their companies.

PROFILE:
A Forbes Top 50 Social Media Power Influencer two years in a row and creator of the AdAge Top 100 Global Marketing Blog Windmill Networking (recently rebranded as Maximize Social Business), Neal is a global social media speaker who also teaches as part of the Rutgers University Mini Social Media MBA Program. As an author, Neal is best known for his definitive book on social media strategy creation, implementation, and optimization “Maximize Your Social: A One-Stop Guide to Building a Social Media Strategy for Marketing and Business Success” (Wiley) but has also published two other award-winning and critically acclaimed social media books: ”Maximizing LinkedIn for Sales and Social Media Marketing”
and “Windmill Networking: Maximizing LinkedIn.” As a leading social media speaker, Neal currently speaks on social media at dozens of corporate, professional association, and online events each year. In parallel, he continues to consult with, coach, and train clients on strategically leveraging social media for their business. Since launching his social media strategy consulting business in January, 2010, Neal has worked with dozens of companies, from small startups and solopreneurs to Fortune 500 enterprises and a Grammy Award-winning celebrity. In addition, Neal is also founder and editor-in-chief of Maximize Social Business, a leading social media for business resource featuring industry thought leaders.




Justin Simonds
Master Technologist, HP Americas

Beyond the Data Warehouse – Harnessing Big Data

ABSTRACT:
Big Data has strained existing Data Warehouse systems beyond the breaking point. Big Data analysis requires best-of-breed solutions in several areas. This presentation will provide an overview of the aspects of Big Data – Volume, Velocity and Variety and some criterion on the time/value of information and ways to approach Big Data analytics.

PROFILE:
Justin Simonds is a Master Technologist for the Americans Non-Stop Enterprise Solutions and Architecture group (ESA) and a member of the HP IT Transformation SWAT team.. His focus is on real-time, event-driven architectures, business intelligence and analytics. Most recently he has been involved with architecting a real-time hub/Data Analytic system for advanced customer risk analysis. He is involved with HP Labs on several pilot projects. He is working on cloud initiatives and integration architectures for improving the reliability of cloud offerings. He has written articles and whitepapers for internal publication on adaptive enterprise, TCO/ROI, availability, business intelligence, and the Converged Infrastructure. He has been published in Connection magazine. He is a featured speaker at HP’s Technology Forum and at HP’s Executive Briefing Center and at industry conferences such as the XLDB Conference at Stanford and the Metropolitan Solutions Conference.




Bob Yates
Enterprise Architect, Microsoft

Cloud: Economics and how to get there

ABSTRACT:
Cloud. Despite the fluffy sounding name it can be intimidating. The amount of, sometimes contradictory, information and considerations can seem overwhelming. This session will provide an approach to planning a cloud migration. It begins by introducing four key cloud economic principles to help build the business case and continues to outline an actionable approach to performing a cloud migration.

PROFILE:
Bob is a results driven technology and information systems professional with over 25 years of experience focused on information systems technology. His well-rounded experience is in enterprise architecture, technology strategy and information systems consulting across multiple industries including life sciences, healthcare, high technology, retail, consumer products and financial services. Bob joined Microsoft in 2011 as an Enterprise Architect. The engagements he has performed to date have focused on collaboration, mobility, and the maturation of the practice of enterprise architecture. Previously, he worked at Accenture in their Enterprise Strategy and Transformation practice, where he was on the global leadership team for the operations architecture specialty. Bob started his career as a hardware engineer at Data General where he performed chip, board and system design. At Data General and later EMC he also managed corporate cross-functional teams and projects which were responsible for creation of infrastructure and enterprise software. He learned firsthand about the challenges facing IT organizations while managing a couple of IT teams for Staples.




Rushdi Ariss
Director, Application Architecture and Support Services, Disney’s Technology Solutions and Services (DTSS), Disney Consumer Products

Looking to take your team to the next level? L.I.T.E© them up!

ABSTRACT:
Every leader strives to improve his team. And every situation is different. Whether you are working with a high performing team of veterans or just stepped into an organizational mess, as the team’s leader, improving the situation falls on your shoulders. How do you “Think Big” and “Influence Change” in arguably the most critical part of your role: team leadership?

In this session, Rushdi draws upon his experience to provide you with practical advice for taking your team to the next level. Using his L.I.T.E method© (Learners, Inter-connected, Transparent, Engaged/Energetic), Rushdi will help you identify what drives your team, spot gaps, and give you the tools for influencing change within your organization.

PROFILE:
Rushdi A. Ariss currently serves as Director, Application Architecture and Support Services with Disney’s Technology Solutions and Services (DTSS) located in Glendale, CA. His responsibilities include: Application Infrastructure Architecture, Service Management, and Security & Compliance for the Disney Consumer Products global Licensing Application Systems. Rushdi has held several positions within Disney with increased scope and responsibility, including Enterprise Availability, Emergency Management, IT Operations, Technical Project Management and New Technology.
Prior to joining Disney, Rushdi served as Manager, Information Technology at C. A. Rasmussen, Inc, one of the leading General Engineering Contractors in California. Before arriving at C. A. Rasmussen, Inc, Rushdi served as Systems Engineer at GTE Government Systems, working on international assignments.
Rushdi attended Cal State University, Northridge where he studied Engineering and earned a Bachelor’s degree in 1992. In addition, Rushdi was a decorated member of the United States Naval Reserve, culminating his military career as the Command Career Counselor for the Helicopter Support Special Squadron Five “Firehawks.”
Rushdi’s core expertise includes IT Operations Management, Technology Portfolio Management, Strategic Planning, Emergency Operations, and Business Relationships, with a focus on Operational Optimization.
In his personal time, Rushdi enjoys spending time with his family & friends, volunteering with the Boy Scouts of America, studying Martial Arts, continuing his spiritual development and working to leave a positive legacy.




Margie Dietz
ZynxHealth

Your Experience as a Candidate: What the Company is Really Telling You

ABSTRACT:
Have you ever had a visceral reaction to a company with which you were interviewing and did not understand why? Have you ever done research into a company in hopes of finding insider information about how they treat their employees? No need: companies demonstrate their culture via their advertisements, who contacts you and how they behave throughout the interview process.

In this session you will learn how to read the subliminal messages companies send out. By discovering a company’s true culture you can better assess if they are a match for YOU.

PROFILE:
For the past 15+ years, Margie Dietz has worked with companies from start-ups to Fortune 500. Her mission is to improve the companies’ behaviors and processes to make them candidate-centric in order to realize or exceed their hiring goals. On the flip side, Margie coaches job seekers on decoding what employers’ actions really mean during the recruitment process.

Margie has a Bachelor of Arts degree from Miami University.




Sarita Maybin

How to Get More Done with Less Stress

ABSTRACT:
In this high energy presentation you will discover how to get done the things that matter most and set limits with people who make unreasonable demands, including three ways to say “no” nicely. Strategies for conquering habits that add to your stress will also be shared.

PROFILE:
Sarita Maybin is an international speaker and communication expert whose client list includes Hewlett Packard, Kaiser Permanente, Los Angeles County, Department of Navy and the Las Vegas Convention Center among others. Since 1993, Sarita has spoken in 49 of the 50 states, Puerto Rico, Mexico, Jamaica, Canada, England, Asia, and Iceland. She was also voted a 2012 Top 5 Communication Speaker. Sarita is a former university dean of students with a Master’s Degree in Counseling, a Toastmasters Humorous Speech Contest winner and a Past President of the National Speakers Association, San Diego Chapter. She has been interviewed by the media about her book – “If You Can’t Say Something Nice, What DO You Say?”




PRabhu Meruga

Drive Business Innovation Through Mobility (co-presenting with Anil Parambath)
Director of Solution Engineering, CSS Corp.

ABSTRACT:
IT organization world over are facing demand from business users, both internal users and external consumer, for smartphones and tablets based application access. But the diversity of devices, platforms and technologies and the challenges associated with legacy architecture and security makes the process of mobile enablement complex, costly to both build and maintain. In this session we will try to provide a different perspective. An approach which emphasizes on Ease of use and Innovation, develops an enterprise wide strategy which is forward looking and serves as an ROI multiplier. We will also look at the best practices for mobile development and certification on all devices and platforms. Go Mobile !

PROFILE:
Prabhu Meruga is currently the Director of Solution Engineering for CSS Corp. In this capacity he heads the testing solution services for CSS Corp for Americas covering multiple clientele across domains such as Aerospace, Finance, Logistics and Retail.
He is a seasoned QA practitioner with consulting experience in setting up QA/testing centers of excellence for large enterprises with the foundation of test best practices covering processes and testing tools. He is a Certified Software Test Engineer and Quality Analyst from QAI. As part of thought leadership, he is an active speaker and has submitted technical test consulting papers in international testing forums. Currently he is focusing on designing testing solutions for emerging technology trends such as mobility, Cloud and Analytics.
He holds a Bachelor’s in Computer Science and Engineering.




Gayl Murphy
Gayl Murphy is “The Celebritizer” at InterviewTactics.com

From Long Beach to Silicon Beach: The 3-Steps to Networking
Like A Hollywood Star!

ABSTRACT:
Have you ever tried to tell someone about yourself and when you opened your mouth nothing intelligible came out? Or WORSE?

When it comes to talking about yourself, it’s critical you can clearly and concisely say “who you are and what you do” each and every time you need to.

Like it or not, we’re selling ourselves every minute of every day, to our bosses, customers, clients, potential clients, investors, colleagues, strangers, even our spouses and our partners.

We live in a media-centric world where a strong message, killer pitch and a winning strategy can be a rocket ship to your bottom line.

Juixed opposed to our over-caffeinated world of media and Internet access. The discerning job of keeping our best foot forward and getting our “messages” out there, is even more crucial than ever.

Therefore, we need to forget what we learned about networking and media in school, we ARE the media, and we ARE the networks! And, we are broadcasting 24/7 …everywhere we go!

In this informative, lively and interactive session, you will learn..

  1. The 4 “Talk Show” questions you will always be asked each and every time you’re at a networking event, or meeting someone new.
  2. The 5-successful building blocks for creating a “killer pitch” that sells itself.
  3. The #1 networking tactic for getting people excited about who you are and what you do, so you can convert them into customers, clients and fans.

BONUS: How networking at SoTec is the same as being on the TODAY SHOW!

PROFILE:
Gayl Murphy is “The Celebritizer” at InterviewTactics.com. She coaches CEO’s, entrepreneurs and experts on how to successfully “tell it to sell it” in media and networking environments. Her clients include, The Walt Disney Co., The XPrize Foundation, Parsons Engineering, NBC Television, Sony Pictures, Valley Presbyterian Hospital, Warner Brothers, Penguin Books and The Buck Institute.

As a a sought-after Hollywood correspondent, Gayl has been on-air at ABC Radio News, SKY News, BBC News, E!, The Reelz Channel, The RadioOrg. and HollywoodToday.net among others.

Gayl has interviewed over 15,000 of the biggest celebrities and newsmakers, and she knows first hand that working with the media and networking with peers, is give-and-take process. And, that you’re selling yourself each and every time you’re asked “who you are and what you do?”.

Murphy’s book “Interview Tactics! How To Survive The Media Without Getting Clobbered” is 234-pages of BUSINESS GOLD, including 14-new chapters revealing many of the same media-savvy interview tactics and techniques that some of the successful celebrities in business and entertainment use to network themselves their brands!




Anil Parambath
Global Head of Solution Engineering, CSS Corp

Drive Business Innovation Through Mobility (co-presenting with PRabhu Meruga)

ABSTRACT:
IT organization world over are facing demand from business users, both internal users and external consumer, for smartphones and tablets based application access. But the diversity of devices, platforms and technologies and the challenges associated with legacy architecture and security makes the process of mobile enablement complex, costly to both build and maintain. In this session we will try to provide a different perspective. An approach which emphasizes on Ease of use and Innovation, develops an enterprise wide strategy which is forward looking and serves as an ROI multiplier. We will also look at the best practices for mobile development and certification on all devices and platforms. Go Mobile !

PROFILE:
Anil Parambath is the Global Head of Solution Engineering at CSS Corp. A career technologist for nearly 18 years, Anil has worked for CSS Corp for the past 13 years and is currently responsible for developing and deploying next generation enterprise solutions for the customers of CSS Corp.
His passion is developing business solutions simplifying and leveraging new technologies. He is currently focused on exploring the convergence of cloud and mobile technologies, developing solutions that leverage the reach of mobility, and the on-demand instant cloud. Prior to joining CSS Corp, Anil was part of the Internet banking technology group in Citibank, where he was part of the team which developed the internet banking concept 15 years back. He also has been an entrepreneur developing solution for small businesses in third world countries. He holds a Masters in Business Administration and Bachelors in Electronics Engineering.




Kevin Reilly
Senior Consultant at KR-PM Training Solutions

Volunteering as a Networking Technique for Professional Success

ABSTRACT:
We all know how important networking is when it comes to developing our professional careers. The trick is to concentrate on the networking techniques that give you the most “bang for the buck”. Although there are many networking techniques available to individuals trying to expand their professional networks, perhaps the most effective technique is volunteering.

In this presentation, Kevin Reilly will share with you the reasons why volunteering is such a successful networking technique. In the context of his own personal volunteering and networking success stories, Kevin will provide tips on the benefits of combining volunteering and networking, on how to select a volunteer organization that fits your networking goals, on how to leverage your volunteer time to include networking time, and finally on how to market your skills and expertise while volunteering.

Specific Steps Outlined in this Presentation Include:

  • Understanding the Benefits of Volunteering & Networking
  • Analyzing Your Skills
  • Determining your Volunteering & Networking Goals
  • Selecting an Organization that Fits Your Goals
  • Leveraging Your Volunteer Time to Include Networking
  • Marketing your Skills and Experience While Volunteering
  • Putting It All Together
  • Action Items
  • Volunteering Opportunity Resources

So come join Kevin Reilly and other Southern California project management and business professionals, and learn how to take your networking skills to the next level using volunteering as the tool. We’ll see you there!

PROFILE:
Kevin W. Reilly is a Senior Consultant at KR-PM Training Solutions and has been working in the Information Technology industry for over 20 years as a Project Manager, Trainer, Implementation Specialist, Agile Coach and Speaker with experience in all phases of the Systems Development Lifecycle (SDLC). He is an expert in Traditional, Agile, and Hybrid project management methodologies, and has taught PMP® Exam Prep, PMI-ACP® Exam Prep, Advanced Agile Project Management and Project Risk Management classes, as well as working as an Agile/Scrum Coach. He has also been a guest speaker at numerous PMI Chapter Events throughout the United States, presenting on a variety of Project Management and Professional Development topics.
Kevin’s particular value comes from a deep background in the Systems Development Lifecycle that enables him to tailor his Coaching, Teaching, and Presentations to the specific needs of the audience. He has a gift for maximizing knowledge transfer to his clients and audiences, enabling them to understand the subject, interpret the subject in the context of their specific situation, and effectively deploy the newly-learned principles. His approach is based upon significant expertise and a commitment to create learning that immediately impacts individuals in both their professional and personal lives.
Kevin is an Adjunct Instructor for the University of California Irvine’s (UCI) School of Extended Studies in the Advanced Project Management Certificate Program. He is also an advisor to the Project Management Certificate Programs at both the University of San Diego (USD) and Mount San Jacinto College (MSJC). As a trainer he has taught numerous PMI Chapter Programs, Public Programs and Corporate On-Site Programs, as well as being consulted as both a Project Manager and an Agile Coach for projects exceeding $570 million in the Retail, Healthcare, Transportation, and Information Technology sectors.
Kevin possesses a Bachelor of Science Degree in Business Administration and a Bachelor of Science Degree in Computer Information Science. He also holds a Bachelor of Arts Degree in French History and Conversation, and studied at the Alliance Française in Paris, France. He is certified as a Project Management Professional (PMP®) and as an Agile Certified Practioner (PMI-ACP PMP®) by the Project Management Institute, and also holds additional certifications as a Certified Scrum Master (CSM) and a Certified Scrum Product Owner (CSPO) by the Scrum Alliance.
Kevin is the 2013 Program Manager for the PMI Inland Empire chapter (PMICIE), acted as the 2012 Speaker Coordinator for the PMI Orange County chapter (PMI-OC), and served as the 2011 Vice President of Programs for the PMICIE chapter. He also previously held the position of Vice President of the San Diego Oracle User Group. Additionally, Kevin spends a lot of time giving back to the community by volunteering for organizations other than PMI like The Susan G. Komen Race for the Cure, The Salvation Army and The Temecula Valley Balloon and Wine Festival.
When he is not managing IT projects, training aspiring PMPs and PMI-ACPs, speaking or coaching project managers on best Agile practices; he enjoys hiking, playing golf and visiting museums and other historical attractions with his wife.




Derek Cotton
Gatekeepers Panel

PROFILE:
Derek Cotton is the Manager of Talent Acquisition for Farmers Management Company, a position he has held since joining the firm in 2010. In that role, he oversees a team of eight responsible for the nationwide recruitment of all the corporate functions for the firm including executive recruitment.
Previously, Derek worked for Egon Zehnder International, a global retained search firm where he identified top candidates for some of the world’s leading firms.
Derek has an International MBA from Pepperdine University, which included a year of study at Mexico’s Instituto Tecnológico y de Estudios Superiores de Monterrey.
Derek is deeply involved in the Olympic sport of fencing. He has been on the Board of Directors and has served as a United States referee for two Olympic fencing games. Currently, Derek sits on an International Commission overseeing referees.
Derek is married and is the proud father of one son.




Greg Hauser
Gatekeepers Panel

PROFILE:
Greg Hauser is the Director of Talent Acquisition for Ingram Micro. In his current role, Greg leads the talent acquisition team of recruiters and coordinators supporting U.S. and Canada.
Greg draws from over 10 years of recruiting experience in tactical and strategic roles at a number of Fortune 500 organizations. Throughout his career, Greg has helped organizations evolve their recruitment approach and strategy to further strengthen in-house expertise, leverage new channels and technologies, and refine recruitment analytics and key performance indicators. Greg has a Bachelor of Science in Information and Technology from Syracuse University, in addition to, many professional certifications.




Alexis Recana
Gatekeepers Panel

PROFILE:
Alexis Recana has over 20 years of strategic technical recruitment experience in the high tech industry. She started her career in Silicon Valley working for system integrators staffing Y2K projects for large clients including US Postal, Wells Fargo, and Kaiser Permanente. Later she was asked to go in-house and lead recruiting teams for her largest client, Kaiser Permanente Information Technology (KPIT) which at the time had over 10,000 employees. After gaining experience in global recruiting, Alexis co-founded a Talent Acquisition and HR consulting firm in 2000 and led recruitment strategies for companies like Lucent, E*Trade, ABC/Disney, CCH/Wolters Kluwer and iRise. Alexis permanently relocated to Southern California in 2005. Currently, she works for Genesys [Telecommunication Labs], a software leader in customer engagement and contact center technology, and leads global recruiting efforts for their Professional Services and Enterprise Sales divisions.




Carole Schlocker
Gatekeepers Panel

PROFILE:
Carole Schlocker currently reigns as the Queen of iSpace. Her previous positions include Princess of Metro Information Services and Sr. Peddler at D.P Specialists. Prior to this she was actually somewhat technical-as Manager of West Coast Technical Support for Candle Corporation. Realizing that she could only bluff her way so much technically, she moved into sales. She has been in the IT staffing and Solutions business for over 20 years. Never seen dressed uncoordinated she believes in building solid clients based on their proximity to Loehmann’s. Carole firmly believes in building strong client relationships and selling on value, humor, trust and ethics and not price.

Carole is currently on several Boards including The Westside Center of Independent Living (www.wcil.org), AITP-LA (www.aitp-la.org), Stem Advantage (www.stemadvantage.org) and The Southland Technology Conference and is also Chair of the Speakers Committee for the annual Southland Technology Conference. She also works with the PMI Los Angeles chapter to bring top tier speakers to their meetings. She is also a long time member of the UCLA I.S. Associates and has served on their board. She is a past Board Member of Tech Serve Alliance. She was the Co-Director of the Los Angeles Chapter of Women in Technology and helped to build the chapter from the ground up. Carole holds a Bachelors Degree in Social Work from Temple University. She strongly believes that she is practicing social work every day in the IT staffing business. Her future aspirations include a position with Empress in the title.




Nicole Desproges
Project Management Panel

PROFILE:
Nicole Desproges is the Director of IT Portfolio Management for DIRECTV in El Segundo, CA. She is responsible for IT Governance, ensuring IT alignment with business objectives, project prioritization, project selection, roadmap planning and scheduling, and performance management. Administration of the PPM tool (CA Clarity) is a key part of keeping all necessary stakeholders informed of decisions, delivery dates and changes. She has been with the company for three years. Prior to DIRECTV, Nicole worked for eleven years at Philips, a Dutch multinational electronics company headquartered in Amsterdam focused on Healthcare, Lifestyle and Lighting solutions. She started in project management and worked her way up through program management and IT Portfolio Management. There she lead the initiative to bring the global IT organization onto one instance of the PPM Clarity tool impacting over 4,000 employees across North America, Europe and Asia. Nicole has a Master degree in International Public Administration, with PMP, CSM, ITIL v2 and Prince2 certifications under her belt. She loves hiking, reading a good book, and cooking.




Tom Kuby
Project Management Panel

PROFILE:
Tom Kuby has been with the Los Angeles Times/Tribune Technology since 1981. His first assignment there was to plan and execute the acceptance test for the system that replaced manual typewriters in the LA Times newsroom. Since then, he has managed systems, help desks and support teams before managing projects involving Editorial, Advertising, Circulation and Infrastructure for all eight Tribune newspaper companies. Prior to joining The Times, Tom worked as a technician at Autologic, a computerized typesetter manufacturer and as an analyst at Uniplan, a commercial typesetter/print broker and at Matthew Bender, a law book publisher.




Craig McGown
Project Management Panel

PROFILE:
Craig McGown is a business professional with over 15 years of leadership and management experience. Areas of expertise include program management, hands on project management, supply chain and financial management, business transformation, performance enhancement, software implementations, as well as system design and integration. Craig has developed and led a number of training programs as well as professional and business development initiatives.

Prior to joining Guthy-Renker as a Director, Craig was a Managing Principal at Dell Services, in management at Profit Concepts International, a Director with Southern Pacific Group, a Manager with Deloitte Consulting, and in the Process Competency Group at Andersen Consulting (i.e., now Accenture).




Lynda Murray-Thomas
Project Management Panel

PROFILE:
Lynda Murray-Thomas is an IT Program Manager at NBCUniversal. At NBCUniversal, she has been responsible for leading multi-million dollar application development efforts for Universal Studios Hollywood, The Golf Channel, and Sprout Children’s Network. Prior to working at NBCUniversal, she worked as an IT Consultant at Disney, Warner Brothers, UCLA, The Los Angeles Times and Southern California Edison. Her area of specialization is implementing large scale revenue and financial systems.
Lynda is a doctoral candidate at University of Maryland, and holds a BA in East Asian Area Studies from USC and an MBA in Information Systems from Cal Poly Pomona. She is a Certified Project Management Professional (PMP) and Certified Scrum Master (CSM). She lives in Altadena with her husband, Michael Thomas, and son Brandon. She loves golfing, travelling, and spinning.




Annelle Diaz
Change Management Panel

PROFILE:
Annelle Diaz has over sixteen years of experience in the financial services industry in the areas of Information Technology and Business Operations. She currently serves as the Vice President of Change Management at one of the fastest growing alternative investment firms headquartered in Los Angeles. She made the leap from managing the technical side to the people side of a project after recognizing that the people affected by the change are the key ingredient to the success of a project.

Prior to moving to Change Management, she held leadership roles in Operations and Technology, establishing a Program Management Office in her firm. She also had an extensive career as an IT professional specializing in project management, vendor system implementations, mergers and acquisition integration, and proprietary software development.

Annelle earned a Bachelor’s Degree in Accounting at Loyola Marymount University, where she was initiated into Beta Gamma Sigma, an honor’s fraternity and Delta Sigma Pi, a business fraternity. She also earned a professional certification in Lean Six Sigma Black Belt from Villanova University.


Matthew Haag
Change Management Panel

PROFILE:
Matt Haag currently works as an SMO Manager in the Service Management Office for the CIO at Molina Healthcare, Inc. He has seven years experience promoting IT Service Management best practices including six years on the leadership team for the local ITSMF USA Interest Group and hosting two regional ITIL conferences. Matt assisted in the ITSM based revisions to the existing Change Management for his previous employer.

Overall, Matt has worked in IT for nearly 30 years holding every position from programmer to Software Manager to Product Manager. His experience spans many industries including aerospace, manufacturing, data centers, dot-coms, and medical.




Dave Howard
Change Management Panel

PROFILE:
Dave Howard, ITSM Consultant, ITIL® Expert, Author, is a Principal with Migration Technologies headquartered in Camarillo, California. Dave utilizes his 25 years of experience in providing executive leadership in creating strategy and design for IT Organizational Transformation. He is the author of IT Release Management; A Hands on Guide, a common sense approach to implementing Release and Deployment Management. Prior to joining Migration Technologies, Dave was the Director of IT Service Management with Toyota Financial Services. In this role, Dave was responsible for strategy development, service management solution development and implementation of IT Service Management including day to day operation. Dave holds many certifications including ITIL Service Managers Certification, two ITIL Practitioner certifications, COBIT and ISO 20000 & 27002 certifications.
Dave is considered an industry expert in IT services management and speaks regularly at conferences including itSMF Fusion, Pink Elephant International Service Management Conference, IQPC & IDC conferences as well as itSMF LIG events. He has also contributes regularly to articles in Network World, Network World UK, bnet.com, BSM Review and other publications.




Jim Thomas
Change Management Panel

PROFILE:
Jim Thomas is a seasoned professional with over 20 years’ experience leading IT in the effective delivery of valued solutions and services. There’s no greater sense of drive, satisfaction and accountability than that of building high performance teams and leading organizations to achieve their greatest potential.

In addition to his role as Area VP for the OC Chapter of itSMF USA, Jim is Director, IT Service Management within Pharmacy Operations at OptumRx (UnitedHealth Group) engaging the business and IT stakeholders to facilitate understanding and provide direction on process and technology issues. This is a key partnership role within OptumRx to ensure effective use of IT services for both the business and its customers.

Prior to his position with UnitedHealth Group, Jim served as Director of PMO & IT Service Management with Pacific Life Insurance responsible for managing Corporate IT program/project portfolio in determining priority, budget and initiation of enterprise initiatives in line with strategic roadmaps. Jim also served in an executive leadership role with Go Smart, Inc., a start-up software and services company focused on delivering hosted CRM and managed service solutions to financial organizations based in the real estate and mortgage industries.




Shannon Toon
Change Management Panel

PROFILE:
Shannon Toon is the Service Design and Transition Manager for Toyota Financial Services in Los Angeles, CA. He specializes in IT risk mitigation and process optimization centered on the ITIL framework. Shannon is currently working on his 5th Service Management platform implementation. In his current role his responsibilities include Change, Configuration, & Release Management process owner. He has also served as the Change Manager for the 7 of the last 9 years. Shannon holds certification in ITIL v2 Practitioner & v3 Foundations.
Shannon has been with Toyota for 17 years. At Toyota he has served in multiple roles from replacement parts procurement, web development lead, to Datacenter Manager. Prior to joining Toyota, Shannon attended college at Indiana University Bloomington where he obtained his degree in Operations Management. Shannon is also a military veteran; prior to attending college he spent 6 years in the United States Navy. His passions include Soccer and Aviation.




Robin Beeso
Quality Assurance Panel

PROFILE:
Robin Beeso is a Quality Management Manager at Capital Group. She currently supports two product groups in the Equity Investment Management domain. Previously she was responsible for overall quality management on a large program that re-architected the reference data management system and integrated the new system with legacy applications. Robin has been with Capital for over 20 years where she has had varying responsibilities within ITG, including development, business systems analysis and quality management.




Jeff Eyrich
Quality Assurance Panel

PROFILE:
Jeff Eyrich is the founder and CEO of Leverage Point Corporation, a specialty services company focused on software quality related consulting and staffing, and serves as the Program Chair for SCQAA-OC. In his role at Leverage Point, Jeff oversees his company’s engagements to help his clients define their quality strategy, build and develop their organizations and improve their organizational quality maturity. Jeff has over 25 years of experience in system integration and enterprise level application development. He encourages his clients to take a holistic view of software quality which entails an organizational approach to improving quality maturity and establishing effective process throughout the development lifecycle and life span of their systems.




Colleen Kirtland
Quality Assurance Panel

PROFILE:
Industry veteran Colleen Kirtland is passionate about QA and the role of technology in helping to effect positive social change. As technology transforms the way we do things, there is a need to include not only solution quality but also human factors and organizational behavior as aspects of measuring quality. As an evangelist of proven quality practices, Colleen has served both as a leader and individual contributor in multiple companies and industries. She currently works as enterprise QA practice lead at The Capital Group Companies. Every day, she is motivated by the possibilities of making things better.




Kymberlee Page
Quality Assurance Panel

PROFILE:
Kymberlee Page is the Director of Product Integration for ADP, Inc. Kymberlee is responsible for leading a multi-national Scrum team whose primary focus is Analytics for our clients. She is also helping with the overall adoption of the Agile process and helping the teams define realistic roles and responsibilities.

Prior to her role at ADP, Inc., Kymberlee was the Manager of Business Analysis and Quality Assurance for VPI Pet Insurance where her team was responsible for all quality aspects of the Agile SDLC along with maintenance and production support. During her time at VPI she spearheaded the implementation of a custom Agile software development life cycle, revised the software release process and implemented a configuration management process.

Kymberlee has over 15 years of experience in the IT industry in the Insurance, Financial Services, Education and Healthcare industries. She has a Masters degree in Organizational Leadership and a Bachelors degree in Business Management. Her certifications include PMP and Agile Scrum Master.